Privacy Policy

The Auto Switch
Operated by Switch Health LLC DBA The Auto Switch

Effective Date: October 30, 2026
Website: https://theautoswitch.com

1. Introduction

The Auto Switch, operated by Switch Health LLC ("The Auto Switch," "Company," "we," "us," or "our"), respects your privacy and is committed to responsible handling of personal information.

This Privacy Policy describes how we collect, use, disclose, maintain, and protect information obtained through our Website at https://theautoswitch.com, contact forms, insurance-related inquiries, telephone communications, and SMS messaging services.

This Policy applies to information collected through our Website and associated business communication channels.

Please review this Policy before submitting personal information.

2. Business Contact Information

Business Name: The Auto Switch
Legal Entity: Switch Health LLC
DBA: The Auto Switch

Address:
9950 Westpark Drive, STE 326
Houston, TX 77063

Telephone: (346) 684-2121
Website: https://theautoswitch.com

You may contact us using the above telephone number or the contact form available on our Website.

3. Information We Collect

We may collect personal information that you voluntarily provide or that is generated through your interaction with our Website.

3.1 Personal Identification and Contact Information

This may include:

First and last name.
Phone number.
Email address.
ZIP code.
Mailing or residential address, where necessary.
Preferred communication method.
Information included in messages or inquiry forms.

3.2 Auto Insurance Inquiry Information

Depending on the nature of your request, information may include:

Vehicle year.
Vehicle make and model.
Number of vehicles.
Current insurance status.
Desired coverage categories.
Insurance-related questions.
Other information voluntarily provided to help us understand your inquiry.

Additional information may be necessary for insurance applications or quotes through authorized processes. Such information will be collected and handled as appropriate to its sensitivity and applicable law.

3.3 Website and Technical Information

When you visit our Website, certain technical information may be collected automatically by the Website platform and authorized analytics or security providers.

This may include:

IP address.
Browser type.
Device type.
Operating system.
Website pages visited.
Date and time of access.
Referring website or advertising source.
Cookie and similar technology identifiers.
Website usage and performance information.
Security and error logs.

3.4 Communication Records

When you contact us, we may maintain records of communications, including:

Telephone inquiry details.
SMS messages and related metadata.
Contact form submissions.
Customer service correspondence.
Follow-up requests.
Communication preferences.
Consent and opt-out records.

Telephone calls may be recorded where recording is used and legally permitted, subject to applicable notice and consent requirements.

3.5 SMS Consent Information

Where users choose to receive SMS messages, we may collect and retain:

The phone number provided.
The specific type of SMS consent selected.
The date and time consent was given.
The form or other source through which consent was collected.
The version of the consent disclosure presented.
Relevant technical or electronic consent records.
SMS delivery and communication history.
Opt-out requests and suppression records.

These records help us demonstrate consent, manage communication preferences, prevent unauthorized messages, and comply with applicable requirements.

4. How We Collect Information

We may collect information when you:

Visit or interact with our Website.
Complete an auto insurance inquiry form.
Request a quote or information.
Contact our team by telephone.
Send an SMS or receive an authorized SMS.
Voluntarily select an SMS consent checkbox.
Respond to an inquiry-related communication.
Interact with cookies or website technology, subject to applicable choices.
Provide information through another authorized business communication channel.

We do not treat the submission of a telephone number alone as consent to promotional text messaging.

5. How We Use Your Information

We use personal information for legitimate business purposes and as otherwise permitted by applicable law.

These purposes may include:

5.1 Responding to Inquiries

Responding to contact form submissions.
Providing requested business information.
Answering questions about auto insurance.
Following up on customer requests.
Facilitating communication with our team.

5.2 Insurance-Related Assistance

Understanding your coverage interests.
Assisting with applicable quote inquiries.
Identifying information needed for insurance discussions.
Facilitating authorized insurance-related services.
Communicating with insurance providers when appropriate and authorized.

5.3 Customer Communications

Responding by telephone or email.
Sending SMS messages where appropriate consent has been obtained.
Providing customer service.
Confirming an inquiry or appointment.
Managing communication preferences.

5.4 Website Operations

Maintaining Website functionality.
Improving navigation and accessibility.
Analyzing Website performance.
Detecting security incidents.
Troubleshooting technical issues.
Preventing abuse and fraudulent submissions.

5.5 Legal and Compliance Purposes

Maintaining records required by applicable law.
Documenting communication consent.
Responding to lawful requests.
Protecting the rights and security of our business and customers.
Meeting applicable insurance and consumer protection obligations.

6. SMS Messaging, Consent, and Privacy

The Auto Switch may use Nextiva or other authorized communications providers to send SMS messages relating to customer inquiries and, with appropriate additional consent, promotional communications.

6.1 Types of SMS Communications

Depending on the consent provided, SMS messages may include:

Confirmation of an insurance inquiry.
Requests for additional information.
Follow-up communications about a submitted request.
Appointment scheduling or reminders.
Customer assistance responses.
Insurance-related updates associated with an existing inquiry.
Promotional communications where separate marketing consent has been obtained.

6.2 Express SMS Consent

Customers may voluntarily consent to receive SMS messages by selecting a clearly labeled checkbox or using another appropriate documented opt-in method.

The consent process identifies The Auto Switch and describes the types of messages authorized.

SMS consent checkboxes are not preselected.

Where separate informational and promotional messaging choices are offered, consent is collected separately for each.

6.3 No Purchase Requirement

Consent to receive marketing text messages is not a condition of purchasing insurance, obtaining a quote, or receiving services.

Customers may submit an inquiry without agreeing to optional promotional messages.

6.4 Message Frequency and Charges

Message frequency varies depending on the nature of the inquiry and the messaging program.

Message and data rates may apply according to your wireless carrier and mobile service plan.

6.5 SMS Opt-Out

You may unsubscribe from SMS messages at any time by replying:

STOP

to a text message from The Auto Switch.

Other clear requests to stop communications will be handled as required by applicable law.

We will process effective opt-out requests promptly and within applicable legal deadlines.

A single nonpromotional confirmation text may be sent to acknowledge your request.

6.6 SMS Assistance

For assistance, reply:

HELP

to a message from The Auto Switch.

You may also contact our team at:

(346) 684-2121

6.7 Mobile Information Sharing and Protection

The Auto Switch does not sell, rent, or share mobile phone numbers, SMS opt-in information, or messaging consent records with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing described elsewhere in this Privacy Policy excludes SMS opt-in data and consent information from such marketing or promotional sharing.

We may disclose information to authorized service providers that assist us in delivering our own messaging services, such as communication platform providers and telecommunications carriers, solely as needed to provide those services and subject to appropriate safeguards.

Such service providers are not authorized to use our customers' SMS opt-in information for their own independent marketing.

6.8 SMS Security

Ordinary SMS is not a secure channel for highly sensitive information.

Please do not send Social Security numbers, payment card details, banking passwords, driver's license documents, or other sensitive records through SMS.

When sensitive information is required, we may direct you to a more appropriate secure process.

6.9 SMS Delivery

Mobile message delivery may be affected by carrier availability, network conditions, device compatibility, and other technical limitations.

The Auto Switch cannot guarantee uninterrupted or immediate message delivery.

7. Disclosure of Information to Third Parties

We may disclose relevant personal information to authorized third parties when necessary for legitimate business operations, customer-requested services, or legal obligations.

These categories may include:

7.1 Insurance Providers and Authorized Insurance Intermediaries

Where necessary and authorized for a customer-requested insurance inquiry, relevant information may be provided to insurance carriers, agencies, brokers, or other appropriately authorized insurance intermediaries.

Such disclosures may be necessary to evaluate coverage availability, obtain a quote, or process an authorized insurance request.

This does not authorize transferring SMS opt-in information or consent records to those parties for their own marketing purposes.

7.2 Website and Technology Providers

We may use third-party vendors for:

Website hosting.
Online forms.
Customer relationship management.
Security services.
Website analytics.
Data storage.
Technical support.

7.3 Communications Providers

We may use Nextiva and other authorized service providers for business telephone and SMS communications.

These providers may process the information necessary to deliver communications, maintain service functionality, and comply with applicable requirements.

7.4 Legal and Regulatory Disclosures

We may disclose information where required or permitted by law, such as in response to:

Valid legal process.
Lawful regulatory requests.
Insurance-related compliance obligations.
Fraud investigations.
Security incidents.
Protection of legal rights.

7.5 Business Transactions

If a business restructuring, acquisition, or transfer occurs, personal information may be considered as part of that transaction, subject to applicable law, contractual obligations, and any required notices or consent.

SMS marketing consent is not automatically transferable for unrelated promotional uses.

8. Selling Personal Information

We do not sell mobile phone numbers or SMS opt-in consent information to third parties for marketing or promotional purposes.

Other data practices, including advertising technologies that may legally qualify as sharing, targeted advertising, or a sale of personal information, are subject to applicable privacy laws and consumer rights.

We will provide required disclosures and opt-out mechanisms where such laws apply.

9. Cookies and Similar Technologies

Our Website may use cookies, pixels, analytics tags, and similar technologies.

These technologies may support:

Website functionality.
User experience improvements.
Security and fraud prevention.
Website performance measurement.
Understanding visitor interactions.
Advertising attribution and campaign effectiveness.

Third-party services, such as website analytics or advertising platforms, may also use cookies where enabled.

Users may manage cookies through browser settings and any applicable Website privacy controls.

Disabling certain cookies may affect Website functionality.

Where applicable law requires consent for particular tracking technologies, we will provide appropriate choices before using them.

10. Advertising and Analytics

We may use analytics and advertising tools to understand Website performance and assess the effectiveness of marketing campaigns.

These tools may process technical identifiers, referral information, and Website interactions in accordance with their settings and applicable privacy requirements.

We do not authorize our SMS consent records or mobile opt-in information to be provided to advertisers or other third parties for their own promotional messaging.

Where required by law, visitors may exercise applicable rights concerning targeted advertising or certain data disclosures.

11. Data Security

We maintain reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Measures may include:

Restricted access to customer records.
Appropriate account authentication.
Authorized staff access controls.
Secure Website connections where supported.
Vendor security assessments.
Monitoring and review of relevant systems.
Reasonable data management procedures.

However, no internet transmission, electronic storage method, or information system is entirely free from risk.

We cannot guarantee absolute information security.

If a security incident occurs, we will assess and address it consistent with applicable legal obligations.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to customer inquiries.
Provide requested services.
Maintain appropriate business records.
Document communication consent and opt-outs.
Meet applicable legal and regulatory retention requirements.
Resolve disputes.
Prevent fraud and unauthorized communications.

Retention periods may vary by record type, purpose, and applicable law.

When information is no longer needed, we will take appropriate steps to delete, deidentify, or securely dispose of it, subject to lawful retention obligations.

SMS suppression records may be retained as necessary to honor requests not to receive further messages.

13. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Request information about applicable data processing practices.
Opt out of certain marketing communications.
Withdraw SMS consent.
Exercise applicable rights concerning targeted advertising or other regulated data uses.

Some requests may be subject to legal exceptions or verification requirements.

To submit a privacy request, contact us at:

(346) 684-2121

or through our Website contact form.

We may reasonably verify your identity before processing certain requests.

We will not unlawfully discriminate against consumers for exercising applicable privacy rights.

14. Marketing Communication Preferences

You may request that we stop sending optional marketing communications.

For SMS communications, reply STOP.

For other communications, contact our team at (346) 684-2121 or use any applicable unsubscribe mechanism provided in the message.

We may retain limited suppression information to ensure that your request is respected.

Withdrawing marketing consent does not necessarily prevent communications that are independently permitted or legally required, but any broader opt-out will be handled in accordance with applicable law.

15. Children's Privacy

The Website is intended for adults seeking information about auto insurance.

We do not knowingly solicit personal information directly from children under 13 through this Website.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address the information.

Parents or guardians with concerns may contact us at (346) 684-2121.

16. Third-Party Websites

Our Website may contain links to third-party websites, including insurance provider websites, external resources, or other service platforms.

We are not responsible for the privacy practices, content, or security policies of third parties that independently control those websites.

We encourage users to review the applicable privacy notices before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, information practices, communication systems, technology providers, or applicable legal requirements.

The latest version will be made available on our Website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to relevant information practices.

18. Questions, Complaints, and Privacy Requests

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your information is handled, please contact:

The Auto Switch
Switch Health LLC DBA The Auto Switch

9950 Westpark Drive, STE 326
Houston, TX 77063

Phone: (346) 684-2121
Website: https://theautoswitch.com

We will review privacy inquiries and respond as required by applicable law.